Sharif Digital Repository

The advancement in technology, information and communication has forced banks and financial institutions into hard competition. In this new era technology, people and customer are the elements which the banks are concentrating on them to manage customer relationship and success of banking in customer satisfaction. Electronic customer relationship management (e-CRM) is seen to arise from the consolidation of traditional CRM with the e-business applications marketplace and has created a flurry of activity among companies. The purpose of this study is to examine the competitive advantages on e-CRM in financial institutions and banks and obtain better understanding of the e-CRM benefits. A... 

Mobile banking (M-Banking) has been welcomed in most of the countries as a new branch in electronic banking (E-Banking). In developing countries such as Iran mobile banking is limited to fields such as SMS due to lack of infrastructure and because of high costs. In this paper we present a method for developing banking services through mobile phone in the bank area. In our method a server which is capable to be connected through bluetooth is installed in the bank and offered banking services. Customers inside the bank and also around the bank are connected to the bank system through bluetooth technology and handle their banking operations through their mobile phones. This way they won't pay... 

This study provides a stochastic dynamic programming model with a Markov chain that explicitly focuses on the customer as well as a new model for valuing the customers in the banking industry. The proposed framework calculates individual customer’s lifetime value dynamically. The study follows a stochastic dynamic programming model that is based on the Markov chain. The deduced findings are illustrated with supplementary context from an outstanding case study. The findings underline the importance of the stochastic model for calculating customer lifetime value based on customer behavior. The presented framework provides a beneficial way for future research and valuable insight for allocating... 

Identifying the factors affecting profitability is important from the perspective of market players. One of the most important benchmarks of firm performance is accounting profit and effective factors analysis so that users of accounting information analyse the factors affecting profit, firm performance and various aspects of its performance and according to estimates Done, make your own decision on how to allocate resources. The main purpose of this study is to investigate the impact of some factors of competitiveness, entrepreneurship and business environment indicators on the profitability of the world’s top companies. For this purpose, 176 top companies in the world from 2013 to 2018... 

Upon development of m-commerce as one of the new branches of e-commerce, m-banking has emerged as one of the main divisions of m-commerce. As the m-banking was received very well, it has embarked upon supply of various services based on different systems and with the aid of various services such as the Short Messaging Service (SMS). However, in spite of its advantages, m-banking is facing some challenges as well. One of these challenges is the issue of security of this system. This paper presents a method for increasing security of the information requested by users with the use of steganography method. In this method, instead of direct sending of the information, it is hidden in a picture... 

The problem of designing optimum filter banks for different applications is a popular research subject. It has also been shown that principal component filter banks (PCFB) are the optimum filter bank for many application. Existing methods to design FIR PCFBs are based on designing energy compaction filters. In this work we concentrate on designing FIR PCFB with the same frequency response as the ideal one. The presented approach results in filter banks with a very good approximation of ideal PCFB, as verified by simulations. © 2005 IEEE  

Despite significant advancements in medicine, human blood is still a scarce resource. Only humans produce it, and there is currently no other product or alternative chemical process that can be used to generate blood. For this reason, blood is a vital commodity in healthcare systems. Since blood is also a perishable product, its inventory management is difficult. The challenge is in holding enough stock to ensure a high level of supply while keeping losses from expiration at a minimum. This research will investigate blood inventory management in a hospital, and develop a mathematical model to manage blood ordering and issuing. This study will account for the fact that blood demand and supply... 

New technologies provide tremendous integration opportunities not only for the flow of goods and services but also for managing information and financial data. Flexibility and agility are important metrics in organisations. Cloud technology can have a significant impact on improving flexibility and agility in organisations through faster data transfer between supply chain components. In this study, we present an optimisation model for cloud-based supply chain network design (SCND) problem by optimising the costs and quality of service (QoS). We present a case study in the banking industry to show the applicability and exhibit the efficacy of the proposed optimisation model. Copyright © 2021...