Sharif Digital Repository

This paper aims to find the causal structure among the criteria of European Foundation for Quality Management (EFQM) excellence model in the organisations of the healthcare sector to prioritise improvement actions for excellence in hospitals. In this regard, a framework of relations among the criteria of EFQM model is developed by theoretical studies and then, this framework is tested based on the results of self-evaluations performed in Iran public hospitals using the Structural Equation Modelling statistical technique. The required data have been collected from 40 public hospitals from 30 provinces and more than 1200 senior and middle managers of clinical departments of the Iran healthcare... 

This paper aims to find the causal structure among the criteria of European Foundation for Quality Management (EFQM) excellence model in the organisations of the healthcare sector to prioritise improvement actions for excellence in hospitals. In this regard, a framework of relations among the criteria of EFQM model is developed by theoretical studies and then, this framework is tested based on the results of self-evaluations performed in Iran public hospitals using the Structural Equation Modelling statistical technique. The required data have been collected from 40 public hospitals from 30 provinces and more than 1200 senior and middle managers of clinical departments of the Iran healthcare... 

Despite the fact that a variety of analyses are conducted based on the performance of business excellence models according to organization type such as ownership, size and etc., the performance of organizations based on the factor of being routine or non-routine has not been investigated yet. In this paper, implementation of the European Foundation for Quality Management (EFQM) model for these types of organizations (routine and non-routine) has been examined. In order to do that, first we have developed a methodology to classify organizations into routine and non-routine categories. Then we have used discriminant analysis based on three factors, including process uncertainty, knowledge... 

High-performing organisations are those which practise exemplary Culture of Excellence (CoE). Global competition dictates that only high-performing organisations will survive in the long term. This study attempts to focus on the relationship between CoE constructs and organisational performance (OP) in the context of Iranian manufacturing sector. Data are gathered via survey, of 222 excellence award-winning companies in Iran. The SPSS and smartPLS were used to test the relationship between CoE factors and OP. The result of correlation analysis proved that all 10 CoE constructs were significantly correlated with OP and there exists a significant relationship between CoE and OP. Strong... 

High-performing organisations are those which practise exemplary Culture of Excellence (CoE). Global competition dictates that only high-performing organisations will survive in the long term. This study attempts to focus on the relationship between CoE constructs and organisational performance (OP) in the context of Iranian manufacturing sector. Data are gathered via survey, of 222 excellence award-winning companies in Iran. The SPSS and smartPLS were used to test the relationship between CoE factors and OP. The result of correlation analysis proved that all 10 CoE constructs were significantly correlated with OP and there exists a significant relationship between CoE and OP. Strong... 

Despite the fact that a variety of analyses are conducted based on the performance of business excellence models according to organization type such as ownership, size and etc., the performance of organizations based on the factor of being routine or non-routine has not been investigated yet. In this paper, implementation of the European Foundation for Quality Management (EFQM) model for these types of organizations (routine and non-routine) has been examined. In order to do that, first we have developed a methodology to classify organizations into routine and non-routine categories. Then we have used discriminant analysis based on three factors, including process uncertainty, knowledge... 

In today's competitive world, having an effective business intelligent (BI) system for monitoring and evaluation of industrial and product oriented organizations is vital. A perfect BI must help managers not only to speed up his decision making process; but also to increase quality of their decision. But how? One of the main specifications of an effective BI system is providing managers by correct format of information and at the correct time. Critical Success Factors (CSFs) are a kind of significant factors that must be considered in attaining an organization's goal; and key performance indicators (KPIs) are a type of quantitative and measurable CSF; and one character of an effective BI is...