Sharif Digital Repository

The purpose of IT management and governance is to empower the alignment between IT and business in organizations. IT management and governance focuses on the optimal utilization of IT resources in order to support business processes, address the organization’s needs and meet the organization’s goals. Even though every IT governance framework emphasizes on a particular dimension of this extensive domain, the common nature of all these frameworks, which is IT and business alignment, would make the efforts put into integrating them desirable and reasonable. Implementing different IT governance frameworks in separate projects, not only results in redundant or inconsistent outputs and artifacts,... 

The literature suggests that organizations cannot be competitive if their business and information technology strategies are not aligned. Yet achieving strategic alignment continues to be a major concern for business executives. A number of alignment models have been offered in the literature, primary among them the Strategic Alignment model (SAM), Strategic Alignment Maturity model, and IT Governance (via ITIL). The Information Technology Infrastructure Library (ITIL) presents a comprehensive set of guidelines for defining, designing, implementing and maintaining IT Service Management processes. It provides platform that can be used to leverage complementary effects between IT and business... 

Nowadays, separate use of traditional service management frameworks and approaches will not meet the needs of businesses and customers. This is because of the very fast change in the environment and the move to the digital age. The integration of traditional approaches into modern ones significantly helps organizations adapt to new needs and changes in the environment. In this research, first, the basic concepts of the ITIL framework as the most widely used IT services management framework have been studied. Then, the COBIT framework as the most accepted IT governance framework has been investigated. The VeriSM approach also has been used as a solution for service management in the digital... 

Nowadays, separate use of traditional service management frameworks and approaches will not meet the needs of businesses and customers. This is because of the very fast change in the environment and the move to the digital age. The integration of traditional approaches into modern ones significantly helps organizations adapt to new needs and changes in the environment. In this research, first, the basic concepts of the ITIL framework as the most widely used IT services management framework have been studied. Then, the COBIT framework as the most accepted IT governance framework has been investigated. The VeriSM approach also has been used as a solution for service management in the digital... 

In recent years with the growth and development of emerging technologies, one of the main challenges in various organizations is the issue of Business-IT Alignment programs at different levels of strategic, tactical, and operational. Many managers and experts in the field of information technology recognize the importance of this issue because of its broad effects on the development and maturity of the organization. However, they face various difficulties in creating actionable plans to achieve high levels of alignment. The main problem is the inability to measure the alignment degree index. This index is affected by various sub-indicators in various fields of business and information...