Sharif Digital Repository

Healthcare industry, in terms of gross national product, is one of the largest and fastest growing sectors of almost all countries. It is not surprising that a large amount of research has been focused on advancing medical practices and improving management methods in healthcare systems. One of the most important areas for improvement is patient flow management. Patient flow indicates the capability of a health care system in providing fast, reliable, and efficient services. Although capacity of health care system has grown, patients still have been facing long delays before getting into the system due to ineffective management. Queuing models can offer appropriate methods for analyzing and...