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The extent of EFQM effectiveness in routine and non-routine organizations based on multivariate techniques: an empirical study
, Article Operational Research ; 2016 , Pages 1-31 ; 11092858 (ISSN) ; Noorossana, R ; Najmi, M ; Sharif University of Technology
Springer Verlag
2016
Abstract
Despite the fact that a variety of analyses are conducted based on the performance of business excellence models according to organization type such as ownership, size and etc., the performance of organizations based on the factor of being routine or non-routine has not been investigated yet. In this paper, implementation of the European Foundation for Quality Management (EFQM) model for these types of organizations (routine and non-routine) has been examined. In order to do that, first we have developed a methodology to classify organizations into routine and non-routine categories. Then we have used discriminant analysis based on three factors, including process uncertainty, knowledge...
The extent of EFQM effectiveness in routine and non-routine organizations based on multivariate techniques: an empirical study
, Article Operational Research ; Volume 19, Issue 1 , 2019 , Pages 237-267 ; 11092858 (ISSN) ; Noorossana, R ; Najmi, M ; Sharif University of Technology
Springer Verlag
2019
Abstract
Despite the fact that a variety of analyses are conducted based on the performance of business excellence models according to organization type such as ownership, size and etc., the performance of organizations based on the factor of being routine or non-routine has not been investigated yet. In this paper, implementation of the European Foundation for Quality Management (EFQM) model for these types of organizations (routine and non-routine) has been examined. In order to do that, first we have developed a methodology to classify organizations into routine and non-routine categories. Then we have used discriminant analysis based on three factors, including process uncertainty, knowledge...