Sharif Digital Repository

Healthcare industry, in terms of gross national product, is one of the largest and fastest growing sectors of almost all countries. It is not surprising that a large amount of research has been focused on advancing medical practices and improving management methods in healthcare systems. One of the most important areas for improvement is patient flow management. Patient flow indicates the capability of a health care system in providing fast, reliable, and efficient services. Although capacity of health care system has grown, patients still have been facing long delays before getting into the system due to ineffective management. Queuing models can offer appropriate methods for analyzing and... 

Outpatient clinics always encounter a huge deal of demand and due to the variety of the services they provide and the existence of uncertainties, operation management is such a difficult task. This issue has made problems related to this issue popular among scientists and researchers. In this research, we are going to address several popular problems related to outpatient appointment scheduling. Initially, an M/M/c/K queuing system is developed in order to obtain the optimum scheduling window for different sub clinics. Secondly, the real demand for each sub clinics will be estimated using data analysis techniques for each 24-hour period. Having the results of the previous section, we build a...