Sharif Digital Repository

Nowadays, separate use of traditional service management frameworks and approaches will not meet the needs of businesses and customers. This is because of the very fast change in the environment and the move to the digital age. The integration of traditional approaches into modern ones significantly helps organizations adapt to new needs and changes in the environment. In this research, first, the basic concepts of the ITIL framework as the most widely used IT services management framework have been studied. Then, the COBIT framework as the most accepted IT governance framework has been investigated. The VeriSM approach also has been used as a solution for service management in the digital... 

Nowadays, separate use of traditional service management frameworks and approaches will not meet the needs of businesses and customers. This is because of the very fast change in the environment and the move to the digital age. The integration of traditional approaches into modern ones significantly helps organizations adapt to new needs and changes in the environment. In this research, first, the basic concepts of the ITIL framework as the most widely used IT services management framework have been studied. Then, the COBIT framework as the most accepted IT governance framework has been investigated. The VeriSM approach also has been used as a solution for service management in the digital...