Design of Business Processes for a Company that Offers IT Products and Services

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Salehi, Javad | 2010

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Type of Document: M.Sc. Thesis
Language: Farsi
Document No: 40113 (01)
University: Sharif University of Technology
Department: Industrial Engineering
Advisor(s): Shadrokh, Shahram
Abstract:
Small and medium companies generally start with a technical idea and usually without any specific strategy and mission . Commonly at this time short-term goals determine activities and current processes of company. As the time after time that the company grows it faces great problems because of the lack of strategy and long-term goals and also lack of correct definition of business processes. In this thesis with selecting one of these companies that provides products and services in information technology fields, after investigating current situation and problems we will redefine the mission and objectives with strategic approach. Then we offer a suitable business model that fits company capabilities and select the target markets and determine key success factors in these markets. Also having in mind the business model we define the main business processes and implement some of these processes using software applications.
Keywords:
Interprise Architecture ; Business Model ; Strategic Planning ; Business Process ; Business Management ; Information Technology Products and Services

No TOC