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- Type of Document: M.Sc. Thesis
- Language: Farsi
- Document No: 41806 (01)
- University: Sharif University of Technology
- Department: Industrial Engineering
- Advisor(s): Shavandi, Hasan
- Abstract:
- Joint price and service capacity decisions and integrated pricing and queuing problems with finite or infinite buffers are two remarkable issues of pricing research. In this thesis we consider a joint price and service capacity determination problem in a single server, finite buffer queuing system. Customers arrival and serving occur as Poisson processes. Because of finite buffer capacity, customers finding the system full upon their arrival would be rejected. Customers differ with respect to their reservation prices and time sensitivities. This study focuses on investigating the effect of finite buffer capacity and customers reservation prices and time sensitivities on optimal policy and profit of the service firm through solving a nonlinear programming model in six different situations for two customer groups. Comparison criteria are optimal prices ratio, optimal service capacities ratio and optimal profits ratio of two consecutive buffer capacities. Moreover we compare six mentioned situations by two later criteria. Thesis results indicate that customers reservation prices and time sensitivities differentiation and buffer capacity have different effects on service firm's optimal policy which can be categorized in several classes
- Keywords:
- Optimal Price ; Waiting Time ; Optimal Service Capacity ; Queue Capacity ; Reservation Price ; Time Sensitivity
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