Analysis of Customer Services Independance Strategy in Electricity Section in Iran, Based on Dynamic Capabilities, M.Sc. Thesis Sharif University of Technology ; Kermanshah, Ali (Supervisor)
Abstract
Opportunities for creating value are shifting from managing tangible assets to managing knowledge based strategies that deploy on organizations' tangible assets: customer relationship, innovative products and services, high quality, and responsive operation processes, information technology and databases and employee capability skills and innovation" (Strategy Focused Organization, Norton, Kaplan; 1996). As organizations' value creating process shifts, learning has become one of the most important factors in value creation, and as a consequence dynamic capabilities creation. This research is concentrated on Electric Distribution Companies in Tehran region and studies knowledge management as...
Cataloging briefAnalysis of Customer Services Independance Strategy in Electricity Section in Iran, Based on Dynamic Capabilities, M.Sc. Thesis Sharif University of Technology ; Kermanshah, Ali (Supervisor)
Abstract
Opportunities for creating value are shifting from managing tangible assets to managing knowledge based strategies that deploy on organizations' tangible assets: customer relationship, innovative products and services, high quality, and responsive operation processes, information technology and databases and employee capability skills and innovation" (Strategy Focused Organization, Norton, Kaplan; 1996). As organizations' value creating process shifts, learning has become one of the most important factors in value creation, and as a consequence dynamic capabilities creation. This research is concentrated on Electric Distribution Companies in Tehran region and studies knowledge management as...
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