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Fuzzy group decision making model for identifying and ranking of success factors in fraud prevention in Iranian e-banking

Alizadeh, A ; Sharif University of Technology

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  1. Type of Document: Article
  2. DOI: 10.22059/jitm.2017.61463
  3. Abstract:
  4. With increasing use of e-banking system in Iranian banking sector, ignoring the issue of fraud in the system will be very costly for banks and e-banking customers. Fraud in e-banking is due to some security problems (such as weakness in access control systems and inadequate internal control). So, identifying success factor in fraud prevention in ebanking can be useful for e-banking system developers to improve these systems security. In this paper we have tried to identify and rank these success factors for fraud prevention in e-banking systems. For this purpose, we first review the literature to find potential factors, then identified factors were weighted by using fuzzy group multi criteria decision-making model and experts' judgment. The results show that for elimination fraud in e-banking systems it is necessary to pay attention to technical, operational, strategic and financial factors respectively
  5. Keywords:
  6. Analytical hierarchy process (AHP) ; Electronic banking ; Fraud ; Fuzzy group decision making ; Security
  7. Source: Journal of Information Technology Management ; Volume 9, Issue 2 , 2017 , Pages 355-378 ; 20085893 (ISSN)
  8. URL: http://www.sid.ir/En/Journal/ViewPaper.aspx?ID=575936