Customer Churn Prediction in Telecom Industry, M.Sc. Thesis Sharif University of Technology ; Bagheri, Saeed (Supervisor) ; Namvar, Mehrzad (Co-Supervisor)
Abstract
One of the important tasks of the customer relationship management of any company is to control the customer churn rate. Because according to research, retaining existing customers for a company costs less than attracting new customers. One of the most important tasks in order to control customer churn is to anticipate customers who intend to leave the company. This thesis proposes new method for customer churn prediction in mobile telecommunication industry. Mobile operators are structured in such a way that they can record and store a lot of data. In this dissertation, the most appropriate operator data was selected using data mining methods and various features related to customer churn...
Cataloging briefCustomer Churn Prediction in Telecom Industry, M.Sc. Thesis Sharif University of Technology ; Bagheri, Saeed (Supervisor) ; Namvar, Mehrzad (Co-Supervisor)
Abstract
One of the important tasks of the customer relationship management of any company is to control the customer churn rate. Because according to research, retaining existing customers for a company costs less than attracting new customers. One of the most important tasks in order to control customer churn is to anticipate customers who intend to leave the company. This thesis proposes new method for customer churn prediction in mobile telecommunication industry. Mobile operators are structured in such a way that they can record and store a lot of data. In this dissertation, the most appropriate operator data was selected using data mining methods and various features related to customer churn...
Find in contentBookmark |
|