Sharif Digital Repository

In recent years the advent of internet and web has transformed the process of data collection and make organizational and environmental data more accessible. On the one hand, many organizations have realized that the knowledge in these huge databases is key to supporting the various organizational decisions. Particularly, the knowledge about customers from these databases is critical for the marketing function. But, much of this useful knowledge is hidden and untapped. On the other hand, the intense competition and increased choices available for customers have created new pressures on marketing decision-makers and there has emerged a need to manage customers in a long-term relationship.... 

Human beings have always been tried to make new, innovative things to benefit from. The new things have been improved from a wheel to a smart car and the benefits have been improved from survival to survival plus fitness, happiness, sense of belonging, security and etc. Companies which have been following the human nature, and thinking of new, innovative products and consumers’ benefits cohesively, could gain competitive advantages. But the process of new product development has always been costly and due to the high failure rate it is risky. One of the main challenges in NPD projects is understanding consumer's behavior. Most companies try to identify consumer's needs by knowledge... 

Voluntary turnover has direct and indirect expenses for organizations and for this purpose; it has one of the richest literatures in academic works. Due to the especial role of knowledge workers in organizations, these expenses in knowledge-based organizations are more important and more costly than that of other organizations. One of the latest theories in the field of voluntarily turnover was introduced by Lee and Mitchell (1994) that was named “Unfolding Model of Turnover” to describe the process of decision of voluntary turnover. This theory is distinguished from its similar theories from two main aspects: First, they introduced new elements like shock. Second, they introduced... 

The Study of antecedents and considering the status of Project-Based Organizations (PBOs) in our country such as MSA, Azarab, Sadad Machine, etc indicates that they are facing lots of problems in different aspects. This bad situation is in a way that amendment of part of sections guarantees the continuity of bad performance of these companies and we have to apply Business Process Reengineering and establishing a radical change in these firms. So the present research according to managers and experts opinions, several year observations of the writer and review of the literature of BPR, Project Management (PMBOK) and PBOs; and based on a library research, introduces the processes of PBOs in 3... 

Organizational learning is essential for organizations to grow and survive. Organizations can gain competitive advantage through proper organizational learning. Number of studies in this field in recent years shows the importance of this issue among practioners and academics. The first step in managing organzaitonal learning is its measurement. Organizations can be provided with solutions if an appropriate measurement tool is designed. The main question of this research is whether this tool can be designed or not so that organizational learning in organizational processes can be measured. Despite the significance of organizational learning measurement, the current studies in this field lack... 

PMBOK is a standard that is the subset of Project Management Knowledge and includes all areas. ITIL is a framework that allows IT organizations using best practices in IT Service Management. Both of them includes some process that during implementation and execution should act based on them. The goal of developing a methodology for implementing ITIL V3 based on PMBOK is executing a comparison mapping for connecting these two difference fields. IT managers know about ITIL implementation, but most of project managers are not familiar about it. If we guess that implementing ITIL V3 is a project, a project manager can do it based on PMBOK. With mapping these two fields, project managers are able... 

In this study; technology transfer to the Farab and Butan fromabsorptive capacity perspective is under inquiry. First we have complete literature review until we can provide good understanding toward absorptive capacity concept in organizational level. George and Zahra model has been chosen as a base model. Farab and Butan have chosen because of their recent successes in knowledge transfer. Based on George and Zahra model we develop a semi-structured questionnair and run it in Farab and Butan. We have findings in how organization can transfer knowledge to their networks to increase their AC, also we have findings in different ways organizations transfer different kinds of knowledge  

In this thesis, we present a new identification protocol which is based on lattice problems. Lattice-based cryptographic algorithms are, in general, faster than those based on number theory. Moreover, instead of algorithms based on number theory problems, such as Factoring and Discrete Logarithm, lattice-based ones are resistant against quantum computers. In addition, lattice problems have worst-case/average-case hardness relation; so become suitable choices for cryptographic purposes. However, there are few lattice-based identification protocols which are efficient. The protocol introduced in this thesis, is statistical zero-knowledge which means no verifier, even computationally unbounded... 

This thesis was an attempt to find the effect of having multi-domain conceptual network on metaphorical creativity. The purpose of this research was to answer the following question: By extending and expanding the mental conceptual network, could one increase their potential creativity; In other words, is expansion of the mental conceptual network one of the parameters of creativity or not.To answer this question, a questionnaire and a test were developped. Through the questionnaire, we divided the sample group into the test and control groups. And the test indicated how creative each individual is.There were three different ways the sample group was divided. The criteria for dividing the... 

In accomplishment of knowledge management in real world, organization can be in different processes of awareness about importance of knowledge management and its achievements. Recognition of strength and weakness points of organization helps to logical planning and success in performance of knowledge management. For avoiding from failing in knowledge management projects, it is necessary that before stating for project performance, evaluate development level of organization from viewpoint of knowledge management, and determine some approaches for control of general problems of knowledge management, like abundance of information, work complexities, knowledge Storage.
In literature of... 

Knowledge sharing as one of the most important knowledge management processes has been discussed in this research. The purpose of this study is investigating relationship between the Nonaka’s conditions for organizational Knowledge Creation and strengthening interpersonal Knowledge Sharing in the “Oil Industries Engineering and Construction Co. (OIEC)”. A quantitative questionnaire based servey was used to collect the required data and Structural Equation Modeling (SEM) to test the questions. The findings suggest that the “project intention”, ”personal autonomy”, “autonomy of project team” and “requisite variety” have impact on “attitude toward knowledge sharing”, and there is no significant... 

Making Decision about software architecture design is a multi-criteria problem which depends on different factors. One of the main problems in software architecture is the high cost and complexity of Decision making which is rooted in knowledge vaporiza-tion. In fact current developers of the system are not necessarily the primary designers of the architect. Thus, the system cannot be understood without the knowledge about the history of the architecture. Additionally, a good organization of knowledge will be helpful in terms of knowledge reuse and best practices which leads to low cost of architecture.Due to the importance of knowledge in software architecture, knowledge acquisition as well... 

Knowledge is an organization asset that if used in the direction of organization’s strategic mission, can provide values for the organization. Therefore, many organizations such as NASA, Siemens; and Microsoft have invested in order to improve their knowledge management practices. Many organizations have not been successful in implementing appropriate knowledge management and incurred by huge expenses, while others can use and improve their locations among their competitors in the business. The reason behind many of these organizations were ignoring factor(s) that have direct undeniable effect on result from organization’s knowledge management.
The framework of knowledge management is a... 

Frank Jackson’s knowledge argument is presented to show the falsity of physicalism. The argument is based on a famous thought experiment according which, Mary, a genius scientist who has spent her whole life investigating the neurophysiology of vision in a black-and-white environment, in spite of acquiring complete physical knowledge in that field, knows nothing about the phenomenological properties of seeing red. The knowledge argument has three main steps: proofing the existence of an epistemic gap, inferring an ontological gap from the epistemic gap and inferring the falsity of physicalism from the ontological gap. Different criticisms are made of each step. One of the criticisms of the... 

Software architecture patterns present solutions for facing with architecture problems and help to document the architectural design decisions. But diversity, complexity, and required expertise for selecting an appropriate pattern, would cause some difficulties in using architectural patterns. Using an ontology for registration of architectural patterns playing an efficient role in solving those problems. But the mentioned difficulties make the process of constructing the architectural patterns ontology more complicated. This thesis proposes an approach that would consider the construction of the architectural patterns ontology from four perspectives in order to overcome the ontology... 

This research is conducted aiming to analyze the Customer Knowledge Management and Customer Interaction Management in CRM in Iran Insurance Industry. Cheng and Yang Model was utilized for analyzing the two aforementioned parameters. The current research is descriptive and survey was conducted for data gathering. The research population involves 80 employees working in Technical and Marketing segments of the 5 insurance companies (Iran, Asia, Alborz, Dana, Parsian). The dependent parameter is Customer Interaction Management and the independent parameter is Customer Knowledge Management. The data collected from conducting the survey is analyzed by LISREL software and with Structural Equation... 

This document, is the thesis on the field of science and technology policy. The subject is the analysis and explanation of engineered innovation networks based on process approach and by using knowledge base concept. The failure of networks is one of the causes of the failure in the innovation systems, so the analysis of the phenomena would be very important for innovation policy makers for networking. The two main questions of this study are:
a) How do engineered innovation networks fail in the initiation stage?
b) How could we explain this process by using the concept of the knowledge base of innovative activities? During this study, which has beed done based on the... 

Considering the aggregation of software architecture design decisions, the decision on appropriate from, is important to the success of a software project. Hence, the software architects need reliable and accurate process for correct decision making which seeks to reduce risk and increase productivity. Furthermore, different stakeholders involved in the architectural design process and presence of cooperation between them for architecture decision making indicates the nature of collaborative activities related to architectural design. Effective collaboration among those involved in the design process not only will affect on the quality and accuracy of the architecture, but also accelerates... 

Online Social Networks have become indispensable platforms to model social interactions and for the retrieval of knowledge based on economical, political, social and ... criteria. The importance of social networks for such uses stems from the vast amount of social data that it gathers for use by researchers. Aside from it’s impact on the field of social network analysis, the ever-growing use of social media by users has added even more importance to social network data as it contains a history of the users virtual life. Unfortunately research on proposals to support the management of this vast amount of data, whether for the conceptual modeling of social data or to provide a uniform modeling... 

The purpose of this study is to investigate and analyse the technological transition of a new clean energy technology in the market. The agent-based modeling is used in national innovation chain to describe knowledge spillover between main actors in innovation procedure in order to attain renewable energy technology (RET) from basic research to commercial stage. Government’s expenditure on training human resource and R&D activities is modeled as a tool to analyse the development of innovation chain in order to increase diffusion rate of the new technology. Application of the knowledge flow model is demonstrated through analysis of introduction of solar PV in the energy system of Iran and...