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    Design of multi-service systems with facilities functioning as open Jackson queueing networks: application to online shopping stores

    , Article OR Spectrum ; Volume 44, Issue 4 , 2022 , Pages 1255-1286 ; 01716468 (ISSN) Ahmadi Javid, A ; Fathi, M ; Sharif University of Technology
    Springer Science and Business Media Deutschland GmbH  2022
    Abstract
    This paper considers a realistic multi-service system design problem in which each service type is a stochastic sequence of services provided by different units of facilities where each facility is modeled as a set of open Jackson queueing networks. The problem is first formulated as a mixed-integer nonlinear programming model, which is further simplified to a model with a smaller number of constraints. Three exact solution methods are applied to solve the amended model. The first one is a cutting-plane method, which is based on a piecewise-linear approximation. The second is based on a mixed-integer linear programming formulation, which is enhanced by valid inequalities. The third is to use...