Sharif Digital Repository

The multi-mode resource-constrained project scheduling problem is one of the most complex and most widely used problems in the project scheduling knowledge area and operations research science. Recently, a new type of this problem which is called multi-skilled project scheduling problem has been introduced in the literature. The aim of MSPSP is to schedule the activities regarding the precedence relationships and multi-skilled human resource constraints in such a way that the need of each activity to a subset of skills should be met by the qualified employees. In this thesis, in addition to taking the constraints of the standard problem into account, we consider a state in which the... 

With the growth of the number of online service providers and the need to innovate in these services, in this study, the processes and the journeys taken by visitors of a website that provides employment services and employment insurance has been analyzed. In this research, process mining techniques and predictive process monitoring were implemented. With the use of a supervised and unsupervised learning algorithm, it attempted to identify the customer journeys' output and the existing patterns that lead to the complaint. In the first step, the website event log is extracted. Afterward, by using frequency-based encoding methods, the journeys traveled by users were clustered based on the... 

In order to survive in today's business world, which is changing at a very fast pace, organizations can detect deviations even before they occur, quickly and with a high percentage of confidence, by analyzing their processes, in order to prevent disruptions in the processes. by monitoring the information systems that automatically execute business processes, it is possible to ensure the correct implementation of the existing processes. For this purpose, various techniques for monitoring business processes have been presented so that managers have a comprehensive and real view of how implement processes and be able to identify possible deviations in the future and try to fix them because the... 

In recent years, several studies have been conducted in the field of data mining techniques in the field of process mining with the aim of improving the performance of organizations. Predictive process monitoring is a data-driven approach that helps business managers to improve the status and conditions of their organization. In this approach, the event log, which includes a set of completed examples of a process, is received as input, and machine learning methods are used to predict the outcome and results of the organization's processes before the process is completed. This prediction can include the prediction of the final result, the next event, the time remaining until the completion of... 

The inventory costs constitute a significant portion of the supply chain costs. Therefore, choosing an optimal inventory policy for orders is of great importance. The aim of this research is to find the optimal inventory policy for a distribution center in a three-tier supply chain consisting of a manufacturer, a distribution center, and a retailer. This research simulates a supply chain in agent-based framework and optimizes it using reinforcement learning. The optimization KPI in this research is the mean daily cost of the supply chain. Finally, the result obtained from reinforcement learning is compared with the optimized result of AnyLogic and the mean daily cost in the model optimized... 

To maintain adaptability, businesses should anticipate changes in their environment. The commonly employed forecasting method within corporate circles is the bottom-up approach, which relies on historical data for projecting future trends. However, research suggests that this approach often falls short of accurately reflecting real-world events. This has led to the adoption of dynamic systems modeling, a technique grounded in the assumption of stable conditions. This method effectively replicates the system's current state, thereby assisting in predicting future behaviors over a longer timeframe. The dynamic systems modeling approach was employed in this study, underscoring the imperative... 

The analysis of customer journeys has gained significant attention due to the critical role of customer behavior data in enhancing business decision-making and formulating strategies for customer acquisition and retention. By segmenting customers based on their journey patterns, businesses can offer personalized recommendations, thereby improving customer engagement and loyalty. Additionally, predicting the next steps in a customer’s journey based on historical data allows for timely and appropriate interventions at various touchpoints. By understanding where customers are in their journey, businesses can provide targeted recommendations that increase the likelihood of converting potential... 

Providing quality hospital services depends on the efficient and correct implementation of processes. Therapeutic care processes are a set of activities that are carried out with the aim of diagnosing, treating and preventing any disease in order to improve and promote the patient's health. The purpose of this study is to use process mining techniques to discover and improve healthcare processes. The case study of this research is a psychiatric hospital in Shiraz. The approach implemented in this research consists of three main stages including data pre-processing, model discovery phase, and analysis phase. Three algorithms including Heuristic Miner, Inductive Miner, and ILP Miner were used... 

This thesis abstract addresses the use of process mining techniques when event data is stored at varying levels of granularity. While most techniques assume that events have the same level of granularity, real data is often stored differently. Pre-processing techniques allow for appropriate summarization of the data, which simplifies the output while retaining important process details. The goal is to ensure an interpretable output for stakeholders and different business teams without losing critical process points. However, adding new data as a feature to the dataset can be expensive, and at times, infeasible. Therefore, existing data is the only solution. To overcome this challenge, this... 

In the competitive world of software development, IT product development teams face numerous challenges and issues within business processes. In recent years, the combination of process mining and machine learning algorithms to optimize software development processes has gained attention. However, there is still a lack of a comprehensive model for identifying and conducting root-cause analysis of problems and providing solutions based on them in agile software development systems. The aim of this research is to find a solution for identifying and addressing issues in the software development process by modifying the change request workflow and examining various aspects of incidents. To... 

Synthetic polymers have a high capacity to provide and manufacture the pieces used in tissue engineering. However, optimizing the biocompatibility, bioresorbableility and mechanical properties simultaneous with processability of material is complicated and requires a lot of effort at designing different parts of the system. On the other hand, due to existence of secondary bonds (such as metal-ligand coordination or hydrogen bond) supramolecular polymers are able to respond to some stimuli such as temperature, pH, or pressure, which is important in terms of dynamic nature of interaction between the living cells and the external matrix of cell. Recently there have been extensive studies on... 

Dynamic portfolio optimization is one of the prominent problems in financial mathematics, for which numerous theories have been proposed to solve it. One of the solutions to this problem is the use of reinforcement learning. The main challenge with this method is that most reinforcement learning algorithms require a large amount of data, and therefore, the necessary data is often obtained not from the real world, but through simulations by estimating the parameters of a model. However, the approximation error of the parameters can propagate through the final solution, leading to inaccurate results. One approach to addressing this issue is the use of robust Markov processes and robust... 

Evaporation is one of the main parameters of the mass transfer from earth to the atmosphere, which annually transfers more than 65 billion cubic meters of water. Worldwide, evaporation consumes 25% of the energy input and plays a key role in restoring 60% of the precipitation to the atmosphere. Small changes in the water budget and evapotranspiration (ET) in arid and semi-arid areas can cause a large change in ecosystem health. Lake Urmia Basin has been taken into huge consideration due to steepest decline in lake level in the last three decades. Estimating evapotranspiration of this basin is important for the study of agricultural water consumption, hydrological modeling, water resources... 

The wellbore instability is one of the challenging problems in the oil industry, which entails huge costs for the industry every year. This phenomenon not only causes numerous problems in drilling and completion of wells, but also reduces production and loss of wells. In recent years, this problem has become much more serious in the Kupal oilfield. As a result, a large number of wells drilled in the field shortly after completion face with the problem of instability, integrity and casing collapse. According to the studies, one of the main causes of such a problem is the Gachsaran high pressure formation. Despite the complexity and importance of this issue, there is not a comprehensive study...