Sharif Digital Repository

Nowadays, in communication industry, specially data network, in which service quality is a serious parameter, request for making connection with appropriate quality (Proportionate to demands) and necessity of clarification of obligations of service providers and customers, as well as customer awareness of submitted materials and offering various services with different qualities & costs, led service providers, specially IP based networks, to make agreements with their customers, entitled service Level Agreement (SLA). The SLA specifies the service type, mutual obligations, related parameters, measuring methods, violation threshold, penalties and loss compensation. Whereas, applying... 

Conveying a successful message within a language profoundly stems from not only a linguistically appropriate utterance, but also a pragmatically appropriate discourse too. Broadly considering various facets of pragmatics, pragmatic assessment has not been potentially brought into perspective, and, as a result, the literature deserves more comprehensive attention. This study, guided by the principles of mixed methods design, pursued three purposes: to inspect the matches and mismatches, to explore rating variations, and to assess the rater consistency between the holistic and analytic rating methods of agreement and disagreement speech acts in L2 by non-native English teachers. To address...