Sharif Digital Repository

With the increasing tendency of consumers to purchase from online stores and the remarkable growth of this industry in recent years, timely and cost-efficient delivery of goods to the final customer has become one of its major challenges. Accordingly, last-mile delivery has attracted significant attention from both researchers and practitioners. This study addresses a vehicle routing problem that considers customers’ ability to pick up their orders from selected centers and their possible presence at different locations within the planning horizon. This thesis aims to enhance customer satisfaction and reduce distribution costs by employing two innovative vehicle routing approaches. The first...