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Organizational Learning Measurement in Organizational Processes: A Case Study in Assessing Learning in New Product Development in System Group Co.

Borna, Behnam | 2010

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  1. Type of Document: M.Sc. Thesis
  2. Language: Farsi
  3. Document No: 41044 (44)
  4. University: Sharif University of Technology
  5. Department: Management and Economics
  6. Advisor(s): Mashayekhi, Alinaghi
  7. Abstract:
  8. Organizational learning is essential for organizations to grow and survive. Organizations can gain competitive advantage through proper organizational learning. Number of studies in this field in recent years shows the importance of this issue among practioners and academics. The first step in managing organzaitonal learning is its measurement. Organizations can be provided with solutions if an appropriate measurement tool is designed. The main question of this research is whether this tool can be designed or not so that organizational learning in organizational processes can be measured. Despite the significance of organizational learning measurement, the current studies in this field lack expected results. Hence, in this research, organizational learning literature is studied to depict measurement requirements. In the next step organizational leanring measurement literature is reviwed to find out wheter current measurement tools target those requirements or not. Based on the selected theory from the literature, three blocks are chosen for measurement: learning process, infrastructure and results. Learning is assessed in organizational processes and in three levels: individual learning, group learning and organizational learning. In other words the whole learning is measured through measurement in all its processes. Learning process as the main block in measurement was then separated into subblocks based on one of the famous models in the literature. For building the infrastructure block, the measurement literature was used. And finally change and improvment were selected as the main areas in assessing the results. The final result is a measurement tool to be used in organizational processes. This tool was then performed in a case study in measuring learning in new product development process in System Group Co. Interview, questionnaire and participant observation were used for data gathering and thematic analysis for interview data analysis. The case study showed that despite the overall learning, some disabilities are noticeable. Also there are some inconsistencies between individual and organizational learning
  9. Keywords:
  10. Organizational Learning ; Case Study ; Knowledge Creation ; Knowledge Exploitation ; Learning Infrastructure ; Learning Results

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  • : كليات
    • نقش يادگيري سازماني و سازمان يادگيرنده
    • تعريف مساله
    • اهداف پژوهش
    • فرضيات تحقيق
    • رويكرد تحقيق
    • معرفي قسمت‌هاي بعد
  • : مرور ادبيات
    • اهميت يادگيري سازماني
      • تفاوت ميان يادگيري سازماني و سازمان يادگيرنده2F
    • فرآيند يادگيري سازماني مبتني بر يادگيري فردي
      • يادگيري تك‌حلقه‌اي و دوحلقه‌اي
      • يادگيري مفهومي12F و يادگيري رفتاري13F
      • تبديل يادگيري فردي به يادگيري سازماني
      • موانع يادگيري سازماني
      • عوامل تسهيل و بهبود يادگيري سازماني
      • حافظه سازماني
      • نتايج يادگيري سازماني
    • جمع‌بندي
  • : مرور روش‌هاي ارزيابي و اندازه‌گيري يادگيري سازماني
    • اهميت ارزيابي و اندازه‌گيري يادگيري سازماني
    • ارزيابي يادگيري سازماني
      • ارزيابي عوامل تسهيل كننده يادگيري سازماني: خصوصيات سازمان يادگيرنده
      • ارزيابي فرآيند يادگيري سازماني
      • ارزيابي نتايج يادگيري
    • ابزارهاي‌ ارزيابي يادگيري سازماني
    • جمع‌بندي و نتيجه‌گيري
      • تفاوت ابزار اندازه‌گيري يادگيري سازماني با نظام ارزيابي عملكرد و كيفيت
      • اهميت فرآيند يادگيري سازماني
      • عملياتي بودن ابزار و فرار از بديهه‌گويي
  • : تعيين حوزه‌هاي ارزيابي يادگيري سازماني در فرآيندهاي سازمان
    • مقدمه
    • مدل يادگيري سازماني
    • تعيين حوزه‌هاي ارزيابي
      • حوزه فرآيند يادگيري سازماني
      • حوزه نتايج يادگيري سازماني
      • حوزه زيرساخت يادگيري سازماني
      • مدل كلي ارزيابي يادگيري سازماني
    • روش ارزيابي
      • متغيرهاي حوزه فرآيند يادگيري سازماني
      • متغيرهاي حوزه زيرساخت و محيط يادگيري
      • متغيرهاي حوزه نتايج يادگيري سازماني
    • جمع‌بندي
  • : سازمان مورد مطالعه و روش ارزيابي يادگيري سازماني در آن
    • مقدمه
    • معرفي گروه شركت‌هاي همكاران سيستم
      • محصولات و خدمات گروه شركت‌هاي همكاران سيستم
      • مشتريان همكاران‌سيستم
      • فرآيند توسعه محصول جديد در شركت همكاران‌سيستم
      • محيطي كه فرآيند توسعه محصول جديد در آن اتفاق مي‌افتد
      • نتايج يادگيري سازماني
    • رويكرد پژوهش
      • طراحي مطالعات ميداني
    • روش جمع‌آوري داده
      • اعتبار60F و پايايي61F ابزار اندازه‌گيري
    • روش تجزيه و تحليل اطلاعات
    • جمع‌بندي
  • : نتايج
    • مقدمه
    • جمع‌آوري داده‌ها
    • تحليل داده‌ها
    • تفسير نتايج
      • بررسي يادگيري سازماني در فرآيند توسعه محصول جديد
        • يادگيري فردي و سازماني
        • انتقال اطلاعات در فرآيند توسعه محصول جديد
        • حافظه سازماني
        • استفاده از حافظه سازماني سازماني: تاثير يادگيري از گذشته در فرآيند جاري
      • نقش محيط و زيرساخت در يادگيري سازماني
      • بررسي نتايج حوزه يادگيري در فرآيند توسعه محصول جديد
    • جمع‌بندي و كارهاي آينده
      • كارهاي آينده
        • مدل بلوغ يادگيري سازماني
        • بهبود يادگيري سازماني با استفاده از ابزار ارزيابي يادگيري سازماني
  • منابع
  • نمايه
  • واژه نامه
  • پيوست 1: مصاحبه و پرسشنامه‌ها
    • سوالات مصاحبه ارزيابي يادگيري سازماني (1)
    • سوالات مصاحبه ارزيابي يادگيري سازماني (2)
    • سوالات مصاحبه ارزيابي نتايج يادگيري سازماني (3)
    • سوالات پرسشنامه ارزيابي يادگيري سازماني
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