A Methology for Implementing ITIL V3 based on PMBOK

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Haji Hosseini, Hamid Reza | 2011

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Type of Document: M.Sc. Thesis
Language: Farsi
Document No: 42127 (01)
University: Sharif University of Technology
Department: Industrial Engineering
Advisor(s): Shadrokh, Shahram
Abstract:
PMBOK is a standard that is the subset of Project Management Knowledge and includes all areas. ITIL is a framework that allows IT organizations using best practices in IT Service Management. Both of them includes some process that during implementation and execution should act based on them. The goal of developing a methodology for implementing ITIL V3 based on PMBOK is executing a comparison mapping for connecting these two difference fields. IT managers know about ITIL implementation, but most of project managers are not familiar about it. If we guess that implementing ITIL V3 is a project, a project manager can do it based on PMBOK. With mapping these two fields, project managers are able to implement ITIL V3 in an IT organization by executing the PMBOK process that each of them is mapped with one or more process in ITIL V3.
Keywords:
Project Management ; Project Management Body of Knowledge (PMBOK) ; Information Technology Infrastructure Library (ITIL)Standard ; Information Technology Services Management

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