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Proposing a Methodology for Combination of ITIL and Enterprise Architecture

Salehi, Arezoo | 2016

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  1. Type of Document: M.Sc. Thesis
  2. Language: Farsi
  3. Document No: 48717 (19)
  4. University: Sharif University of Technology
  5. Department: Computer Engineering
  6. Advisor(s): Habibi, Jafar
  7. Abstract:
  8. Today, with the development of information systems and the use of information technology in organizations and the act of IT department to become out of isolation mode and also alignment of IT with the strategies and goals of the business units, many believe that the information should flow in organization without any borders. In addition to having common points, each of these frameworks have different features that make organizations have difficulties in choosing between them. It should be noted that the implementation of two or more frameworks together, can waste time and money, cause lots of rework, and also can lead conflicting outcomes in their organizations. Enterprise architecture frameworks and service management frameworks are amongst the most leading frameworks so far. Both of these frameworks are depending on the process, method, and have many users. TOGAF and ITIL frameworks are the best and most successful instance of these frameworks. Considering the possibility of establishing these two simultaneously, in this thesis we define a methodology of combination of ITIL processes with enterprise architecture projects
  9. Keywords:
  10. Interprise Architecture ; Information Technology Services Management ; Information Technology ; Information Technology Infrastructure Library (ITIL)Standard ; The Open Group Architecture Framework (TOGAF)

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