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A Model for Reducing the Cost of Organization with the Use of Process Attitude (Along with a Case Study)

GHahremani, Amir | 2019

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  1. Type of Document: M.Sc. Thesis
  2. Language: Farsi
  3. Document No: 51959 (01)
  4. University: Sharif University of Technology
  5. Department: Industrial Engineering
  6. Advisor(s): Eshraghniaye Jahromi, Abdolhamid
  7. Abstract:
  8. Undoubtedly, reducing the organization's costs in today's world economy situation is a requisite for the survival of the organization. In order to continue their economic life, organizations must make their movements more effective by reducing costs and increasing agility and productivity. Various methods have been proposed to reduce costs, but before any measurements, identification of the reducible factors is very necessary.
    Improving processes in an organization is considered as one of the best ways to reduce costs and increase profitability. In this research, the goal is to provide a model for reducing costs using process attitude so that the associated costs of the organization can be reduced by eliminating waste from the process. To do this, using a Balanced Scorecard methodology and Analytical Hierarchy process, we first examine the company status from four perspectives of Financial, Customer Orientation, Internal Business Processes, and Learning and growth. In this method the criteria and measures of the balanced scorecard were developed in accordance with the organization. According to the experts' opinion and the hierarchical analysis method, these criteria and measures were weighted and the organization's status score was calculated in different perspectives of the balanced scorecard.Then, we modeled the company's current status processes by interviewing 30 employees and middle managers, as well as reviewing some documents. In order to improve processes and eliminate wastes with the purpose to reduce the costs of the organization, a gain - pain matrix was first developed, based on which six of the company processes were prioritized for improvement, then by defining the improvement projects and relying on reference models, Case studies and pure management concepts we try to redesign processes and eliminate wastes from processes. For each process, in accordance with methods such as simulation and improvement of process-related indicators through the implementation of the redesigned model, we have improved processes and eliminated wastes and reworks from them
  9. Keywords:
  10. Reduce Organizational Cost ; Business Process Management System ; Business Process Improvement ; Business Process ; Analytical Hierarchy Process (AHP) ; Balanced Scorecard

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