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A Framework for Improving Knowledge Management in Situational Method
Engineering

Dehghani, Razieh | 2023

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  1. Type of Document: Ph.D. Dissertation
  2. Language: Farsi
  3. Document No: 55909 (19)
  4. University: Sharif University of Technology
  5. Department: Computer Engineering
  6. Advisor(s): Ramsin, Raman
  7. Abstract:
  8. In today’s methodical corporate world, processes have been recognized as valuable organizational knowledge assets. Situational Method Engineering (SME) processes are considered particularly valuable because of their effectiveness in building context-specific software processes for developing efficient software systems; thus, they indirectly affect all software-dependent organizational knowledge assets, including organizational processes. It is therefore logical to deduce that managing SME knowledge would improve the efficiency of both SME and organizational processes. Unfortunately, existing SME processes suffer from weaknesses that are rooted in loss of knowledge within method engineering processes. For example, the method engineers' experience, as a kind of tacit knowledge, is not accessible through SDM description artifacts. Managing SME process knowledge helps alleviate such weaknesses through reusing the software developers' experience and maintaining the method engineers' knowledge. The final purpose of this research was to propose a novel SME method that supports alleviating weaknesses of available SME processes through providing adequate support for KM process. For this purpose, these steps have been taken: 1) Identifying KM requirements of SME methods, 2) Proposing a new method for illustrating the quality of knowledge flow in SME methods, 3) Evaluating some of the available SME methods, 3) Providing a model for improving SME methods, 4) Using results of previous steps to provide a new SME method that supports KM process, and 5) Evaluating and revising results of this research through using the proposed evaluation framework (in the first step), applying the proposed knowledge flow evaluation method (in the second step), and also applying case studies. The following outcomes have thus been achieved in this research: 1) An evaluation framework for assessing the ability to manage SME process knowledge, 2) Strengths and weaknesses of available SME methods, 3) A novel improvement model (similar to CMMI) that guides method engineers to alleviate weaknesses of available SME methods, and 4) a new SME method that supports KM process
  9. Keywords:
  10. Situational Method Engineering ; Knowledge Management ; Software Development Methodology ; Knowledge Management-Driven Improvement Model ; Knowledge Management-Based Evaluation

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