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The Effect of Knowledge Management Enablers on Supply Chain Resilience: Mediating Role of Logistics Capabilities

Mohammad Salehi, Fatemeh | 2024

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  1. Type of Document: M.Sc. Thesis
  2. Language: Farsi
  3. Document No: 56971 (44)
  4. University: Sharif University of Technology
  5. Department: Management and Economics
  6. Advisor(s): Sepehri, Mehran; Akbari Jokar, Mohammad Reza
  7. Abstract:
  8. Increased uncertainty in the business environment as well as becoming modern and complicated have made supply chains more vulnerable to environmental disruptions than ever before. Due to their unpredictability, these disruptions can cause irreparable damage to supply chains and threaten their survival. Considering the novelty of the concept of e-commerce retail businesses in Iran, the importance of meeting customer expectations to boost the growth of these businesses, and the existence of many uncertainties in the business environment of these organizations, their supply chain resilience against disruptions is very important. Also, the importance of the role of logistics in meeting the expectations of customers and obtaining their satisfaction in these organizations cannot be ignored. On the other hand, knowledge as a strategic source of organizations, including e-commerce businesses, requires management. Therefore, it is necessary to use enablers to push organizations in that direction and make knowledge management processes more efficient and optimized. The purpose of the upcoming research is to investigate the mechanism of achieving supply chain resilience through knowledge management enablers with the mediation role of logistics capabilities in these organizations. To achieve this goal, 320 experts from 10 businesses (platforms) related to e-commerce retail were identified and surveyed using a questionnaire tool. Finally, 127 valid data were collected and subjected to statistical analysis with SmartPLS3 software. The findings of the research showed that collaboration and organizational innovation as enablers of knowledge management lead to supply chain resilience in these organizations through the improvement of logistics capabilities
  9. Keywords:
  10. Business Collaboration ; Logistics Collaboration ; Organizational Learning ; Organizational Innovation ; Logistics Capability ; Supply Chain Resilience Strategies ; Dynamic Capability ; Knowledge Management Enablers

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