Sharif Digital Repository

Knowing different groups of customers and building effective communication with them in such a way as to guarantee the future economic interests of the organization is a very important issue in today's businesses. The attraction of profitable customers, as well as the preservation of valuable old customers, are both important, except for the precise identification of their features. The value of customer longevity plays an important role in customer segmentation, and there are numerous researches that focuses on customer value with the aim of making more profit for the organization, most of which have life-cycle customer value models as the main inputs for segmentation cCustomers have been... 

One of the most important successes of factories is to pay attention to the production program. Production of lip program products in the dairy industry is possible in some ways, but only if production conditions and other factors are successful in planning to help progress. The dairy industry, as a fast-moving consumer goods with lower profit margins and less durability than other products, and the possibility of return and reverse logistics, needs a well-codified, practical and correct planning to be done with the least performance of the logistics process. In this way, the individual flexibility of the production process is also considered, so that production with cost and labor and... 

This research deals with a realistic cyclic three-stage supply chin consisting of one supplier, one manufacturer and one or more retailers, in FMCG environment. Orders from retailers are supposed to iterate over cycles and parallel machines are available to process perishable jobs with given release dates, due dates and deadlines. To start process of he jobs, perishable raw material, supplied by an external supplier, is required. Jobs are subject to post-production shelf life limitation and must be delivered to retailers during the corresponding time window bounded by due dates and deadlines. Both early and tardy jobs are penalized by partial weighted earliness/tardiness functions and the... 

Environmental management with emphasis on protecting environment is today one of the most important problems for customers, governments, employees and competitors, and international and global pressures has required organizations to produce environmentally consistent products and services. This challenge has resulted in emergence of a new concept namely green supply change management in the realm of business which is a combination of environmental thinking and supply chain, which will be followed by competitive advantages for firms. This approach has widely attracted the attention of industries, governments and institutions relevant to environment. The aim of this study is to identify main... 

The business model is very important, as many researchers in this field believe that the success or failure of a business is highly dependent on right design and application of this model. In most recent innovation studies, application of innovation in business models or developing an innovative business model itself is one of the main factors to enable an organization to have stable status in the competitive market. This is unlike the traditional believes, which technology and process were the main motivators behind organization to stand out in competitive market. Designing a proper business model requires a system thinking approach, which considers both internal interactions factors, and...