Sharif Digital Repository

With the advent of the globalization paradigm, the industrial interactions among manufacturing companies have become easier, and the possibility of sharing of the resources among them has been introduced. This issue, coupled with the increasing diversity of customer needs, has led to a change in business models of manufacturing industries and because of that, in the field of globalized manufacturing, a new paradigm called cloud manufacturing has been proposed in which service-orientation is one of the main features. Despite of the extensive studies on cloud manufacturing, the lack of a framework that, based on the service-orientation, determines the improving of manufacturing processes to... 

PMBOK is a standard that is the subset of Project Management Knowledge and includes all areas. ITIL is a framework that allows IT organizations using best practices in IT Service Management. Both of them includes some process that during implementation and execution should act based on them. The goal of developing a methodology for implementing ITIL V3 based on PMBOK is executing a comparison mapping for connecting these two difference fields. IT managers know about ITIL implementation, but most of project managers are not familiar about it. If we guess that implementing ITIL V3 is a project, a project manager can do it based on PMBOK. With mapping these two fields, project managers are able... 

Today, with the development of information systems and the use of information technology in organizations and the act of IT department to become out of isolation mode and also alignment of IT with the strategies and goals of the business units, many believe that the information should flow in organization without any borders. In addition to having common points, each of these frameworks have different features that make organizations have difficulties in choosing between them. It should be noted that the implementation of two or more frameworks together, can waste time and money, cause lots of rework, and also can lead conflicting outcomes in their organizations. Enterprise architecture... 

The purpose of IT management and governance is to empower the alignment between IT and business in organizations. IT management and governance focuses on the optimal utilization of IT resources in order to support business processes, address the organization’s needs and meet the organization’s goals. Even though every IT governance framework emphasizes on a particular dimension of this extensive domain, the common nature of all these frameworks, which is IT and business alignment, would make the efforts put into integrating them desirable and reasonable. Implementing different IT governance frameworks in separate projects, not only results in redundant or inconsistent outputs and artifacts,... 

The literature suggests that organizations cannot be competitive if their business and information technology strategies are not aligned. Yet achieving strategic alignment continues to be a major concern for business executives. A number of alignment models have been offered in the literature, primary among them the Strategic Alignment model (SAM), Strategic Alignment Maturity model, and IT Governance (via ITIL). The Information Technology Infrastructure Library (ITIL) presents a comprehensive set of guidelines for defining, designing, implementing and maintaining IT Service Management processes. It provides platform that can be used to leverage complementary effects between IT and business... 

Nowadays, separate use of traditional service management frameworks and approaches will not meet the needs of businesses and customers. This is because of the very fast change in the environment and the move to the digital age. The integration of traditional approaches into modern ones significantly helps organizations adapt to new needs and changes in the environment. In this research, first, the basic concepts of the ITIL framework as the most widely used IT services management framework have been studied. Then, the COBIT framework as the most accepted IT governance framework has been investigated. The VeriSM approach also has been used as a solution for service management in the digital... 

Nowadays, separate use of traditional service management frameworks and approaches will not meet the needs of businesses and customers. This is because of the very fast change in the environment and the move to the digital age. The integration of traditional approaches into modern ones significantly helps organizations adapt to new needs and changes in the environment. In this research, first, the basic concepts of the ITIL framework as the most widely used IT services management framework have been studied. Then, the COBIT framework as the most accepted IT governance framework has been investigated. The VeriSM approach also has been used as a solution for service management in the digital... 

One of the most widely used approaches for managing Agile product development in large software organizations is the Scaled Agile Framework (SAFe). Additionally, many organizations use ITIL as a framework for providing services around these products. Neither of these management methods has provided a precise opinion on the other's domain, which can create a realm of ambiguity when implementing both of these management approaches simultaneously. This research attempts to mitigate the ambiguities associated with the concurrent use of SAFe 5.1 and ITIL 4 management methods by proposing a framework to facilitate their implementation. In this study, after identifying the gaps between these... 

This research examines the importance and implementation of incident management and problem management processes in the field of software development systems. In the fast-paced and dynamic world of software development, incidents and problems can arise that disrupt system performance and impact customer satisfaction. Incident management provides a structured approach to quickly identify, prioritize, and resolve unexpected events, while problem management focuses on identifying root causes and preventing the recurrence of incidents. By addressing the key stages of these processes and their benefits, the research emphasizes the importance of proactive incident resolution, software quality...