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A Quantitative Model for Measuring Business and IT Alignment Based on Process-Oriented IT KPIs

Biaram, Mohammad Amin | 2022

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  1. Type of Document: M.Sc. Thesis
  2. Language: Farsi
  3. Document No: 54815 (01)
  4. University: Sharif University of Technology
  5. Department: Industrial Engineering
  6. Advisor(s): Habibi, Moslem; Bozorgi Amiri, Ali
  7. Abstract:
  8. In recent years with the growth and development of emerging technologies, one of the main challenges in various organizations is the issue of Business-IT Alignment programs at different levels of strategic, tactical, and operational. Many managers and experts in the field of information technology recognize the importance of this issue because of its broad effects on the development and maturity of the organization. However, they face various difficulties in creating actionable plans to achieve high levels of alignment. The main problem is the inability to measure the alignment degree index. This index is affected by various sub-indicators in various fields of business and information technology, which are mainly qualitative. Also, most measurement models ignore the importance of business process KPI’s in the Business-IT alignment degree. We added the influence of these types of indicators to other measurement models and governance frameworks and developed a new one. In this research, identifying effective business process indicators, knowing about the degree of impact of those indicators on the degree of alignment by giving the right priority for them, and finally determining the degree of alignment are the main steps. It is questionable which indicators have played a role in the field of organizational processes and which indicators have more effects in this alignment. After reviewing standard frameworks such as ITIL, collecting initial KPI’s, performing fuzzy Delphi technique, prioritizing selected processes and KPI’s and measuring the values of those KPI’s in organization, the total B-ITA index value calculated and reported. The simplicity of the measurement model presented in this study can encourage many managers of service organizations to use this tool as effectively as possible and to develop and improve the level of maturity of the organization
  9. Keywords:
  10. Business Process ; Key Performance Indicator (KPI) ; Enterprise Architecture Methodology ; Information Technology Governance ; Alignment Maturity ; Digital Transformation ; Business-Information Technology Alignment

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