Loading...

A Framework for Facilitating the Simultaneous Implementation of the SAFe 5.1 and ITIL 4

Rouhafza, Reza | 2023

1205 Viewed
  1. Type of Document: M.Sc. Thesis
  2. Language: Farsi
  3. Document No: 56627 (01)
  4. University: Sharif University of Technology
  5. Department: Industrial Engineering
  6. Advisor(s): Shokraneh Moghaddam, Shokraneh
  7. Abstract:
  8. One of the most widely used approaches for managing Agile product development in large software organizations is the Scaled Agile Framework (SAFe). Additionally, many organizations use ITIL as a framework for providing services around these products. Neither of these management methods has provided a precise opinion on the other's domain, which can create a realm of ambiguity when implementing both of these management approaches simultaneously. This research attempts to mitigate the ambiguities associated with the concurrent use of SAFe 5.1 and ITIL 4 management methods by proposing a framework to facilitate their implementation. In this study, after identifying the gaps between these methods, the issues that most challenge organizations were extracted through interviews with experts. Subsequently, in the subsequent stages of the interviews, alternatives were identified to address these issues. Finally, to choose the appropriate solution, the Analytic Hierarchy Process (AHP) method was used. The output framework of this research has been implemented in one of the large Iranian organizations active in the field of digital security, and the organization's performance improvement has been measured using DORA metrics, showing a positive impact of the implementation of this framework
  9. Keywords:
  10. Agile Product Line Engineering ; Agile Project Management ; Information Technology Infrastructure Library (ITIL)Standard ; Analytical Hierarchy Process (AHP) ; Scaled Agile Framework (SAFe) ; Information Technology Services Management

 Digital Object List

 Bookmark

No TOC