Sharif Digital Repository

Nowadays, NGOs have a special roll in solving social problems in the world. In regards to the developing state of these organizations in Iran, the need of adopting a systematic approach in managing these organizations, is bold. Renewing of the old methods of work in these organizations, is an aid to removing the barriers of development faced by these organizations.
In this regard, this thesis subjects the reengineering of business processes of Rayehe Charity Foundation which is an NGO dealing with empowerment of households women.
After studding the literature of reengineering, the thesis continues on introducing the organization and its activities in more detail. It categorizes... 

Rail equipment suppliers in the manufacturing realms of activity are obliged to comply by global standards in order to provide the requirement needs of the rail industries and the needs of customers. In this way, the standards would enhance the quality, safety and reliability of the railway industry. International Railway Industry Standard (IRIS), as an exclusively railway standard that is based on or a more refined of the ISO 9001 Quality Management Standard Policies, which adds in fact further layers to the ISO 9001 structure. The IRIS is the result of long term process in development of an international quality management standard for railway fleet. The objective of this thesis is to make... 

The design of an indicator for "quality rate measurement" has been done in many countries around the world, and the quality rate, like other economic indicators, is subject to public judgment. Prerequisite for the formation of this index is the existence of a "comprehensive system" for quality management in the country, in which the duties and powers of various institutions in the issue of quality are specified and responsible for each process. With this excellent system, quality management is done in an integrated manner and quality can be managed efficiently by providing indicators.Quality assessment, in addition to hearing the customer's voice, requires other aspects, including examining... 

MAPNA is a leading project oriented company in the field of power, water, oil and transportation in Iran. MAPNA has the policy of using quality management principles and tools to improve the company and in this regard has chosen EFQM excellence model as a tool to move towards excellence. EFQM requires a set of indicators to measure performances of the processes and their results. These indicators should be tailor made for the company.
The subject of this thesis is to evaluate the present indicators used in implementing EFQM in MAPNA and considering MAPNA’s characteristics propose any changes required. The study is limited to indicators for key results and customer results for certain... 

In this research Quality Function Deployment (QFD) is used to define a set of improvement project for Kelarpooya company to increase it's market share. For this purpose the following activities were performed: Defining the scope of the research and it's approval by the management. Selecting the QFD team. Finding customer requirements and expectations about company's products and services. Identifying technical descriptors affecting customer requirements and deploying the interrelationship between them. Developing the relationship between customer requirements and technical descriptors. Developing prioritized technical descriptors. And finally defining improvement project for technical... 

Over the past several decades, human activities have resulted in a significant increase in surface and ground water pollution. Human activities have caused significant pollution of surface and groundwater, with pollutants like nitrates, phosphorus, heavy metals, toxins, and chemical fertilizers degrading water quality. In order to control pollution and reduce the concentration of pollutants in water, it is necessary to use appropriate numerical criteria to evaluate and manage the quality of water resources. The water quality index, as a scoring method for investigating the combined effects of independent parameters on overall water quality, is a widely-used metric for measuring the quality... 

Productivity is the effective usage of input or resources for production or output. Input (including Energy, raw materials, capital and work force), which is being used for output (including final products or services performed by an organization). Productivity, increases gross domestic product and competitiveness, and improves level of living. Firms and related management levels play the main role in improving productivity. Using productivity cycle management brings the productivity to improve as a permanent process, specifies the rout for productivity and prepares the ground. The most important step in productivity cycle (PDCA) is the measurement of productivity. In this research several... 

The quality is the last word of customer satisfaction concept. The structure and the main goal of many of large and small companies have been formed with systems aggregate related to process and product quality. Whereas quality is not achieved only under the protection of inspecting and controlling, then the quality management standards have been designed and produced to control all the activities and organization effective processes. Quality management standards in auto industries have been developed with increasing of customer desire and their severity simultaneously. Which the set of some standards such as ISO 9000, QS 9000, VDA, … and the most ISO TS 16949 requirements have been used.... 

Early failure of pavement is one of the most important problems. As the research conclusions in Iran, Non-conformancity is the most important cause of this problem.Quality management system, Audits and expert systems are the solutions. This research provides an Audit system for quality management system of batch-type asphalt plants as the preliminary solution.A state survey conducted and useful part of state programs had been considered. After developing software, The system functionality has been tested