Sharif Digital Repository

The purpose of this study was to find out the effective factors on customer satisfaction and its consequences in Kish Island (IRAN).In this research the researcher had used two different kind of sample the first sample is customers of three different hotels of 3 star, 4 star, 5 star and The second sample are managers of these hotels. The sample size was 285 of hotel customers and 11 of hotel managers. The first purpose of this study was to identify the drivers and results of customer satisfaction and also identifying there relationship with customer satisfaction. The second goal of this study was to propose a customer satisfaction model for hotel industry in kish island (IRAN). In this... 

This study presents an efficient decision making model for tourism services managers. Decisions of bundle pricing and ordering for a perishable multi-product jointly are considered in a multiple period horizon to maximize the expected profit of the firms. The retailer uses bundling strategy for products pricing to give customers discount when buying a bundle of products. The discretionary sales is incorporated which authorizes managers to save inventory for satisfying future demand even if some present demand is lost.
For solving the problem in deterministic case, we apply modified-genetic algorithm and in stochastic case, sequential quadratic programming (SQP), stochastic simulation and... 

This study aimed to shed some light on travel behavior in tourist villages in Iran. Rural areas need efficacious transportation infrastructures and services to promote sustainable development and to avoid urban migration. By exploring the behavioural aspects of rural transportation, their transportation needs and demands can be effectively determined. Subsequently, accessibility and mobility of rural residents can be provided in a sustainable manner. In recent years, tourism has transformed lifestyle and behavior of some rural inhabitants. Utilizing secondary school students in Niasar, a simplified questionnaire was used to collect person and household data. Socio-economic, activity and trip... 

The tourism industry, as the world's largest industry, plays a significant role in the economic status of developing and developed countries, and has been among the fastest growing sectors in other industries in recent decades.The important role of the tourism industry in economic development has begun since the 19th century, but it has quickly traveled its course as a global industrial one.This rapid growth will enable us to exploit the potential of this industry with the growth of technology and knowledge.Designing a platform with the ability to link up the supply and demand among existing individuals as potential sources of resources to reduce the cost and facilitate tourism with a cheap... 

The purpose of this study was to investigate the effect of political-economic shocks on the demand for foreign tourism in the country. In order to achieve this goal, tourism demand was simulated with the dynamics of systems. After validating the simulated model, the forecast of tourism demand of the country was carried out in three areas of cultural-historical tourism, pilgrimage and business. The results were measured according to the tourist attraction document of Iran for 2025. The results show that reaching 16.3 million tourists by 2025 cannot be achieved if the performance of the state's private and public entities in each sector of the tourism industry continues to meet current... 

User-generated data in TripAdvisor.com consists of considerable amount of useful information that can help managers to provide better services to their customers. In this study reviews to all hotels of Tehran, Iran and Auckland, New Zealand on TripAdvisor.com as real data are selected and scraped by Java programming language. In addition, information about hotels (e.g. name of hotel, overall rating, hotel’s class, total reviews, and hotel’s amenities) and information about the reviews and reviewers (e.g. date of review, country of the reviewer, contribution rate, rate to the hotel, text of review, date of stay, trip type, and years in TripAdvisor) are extracted as well. 64 and 190 hotels of... 

In recent years, the tourism industry has become one of the most influential industries in the income generation of countries and has attracted the attention of researchers. Identifying the important features of the hotel from the users' point of view is one of the areas that have been considered, while the segmentation of hotel customers based on the extracted features has been less in the focus of researchers and the need for more research in this field has been felt by experts.Given that the desire to return to the hotel by travelers has always been one of the factors affecting the financial performance of hotels, the factors affecting it are of great importance. It can be very valuable...