• 01_Besm Page
• 02_First Page (1)
• 03_Tasvib Nameh (2)
• 04_Taghdim (3)
• 05_Taghdir (4)
• 06_Abstract_Fa (5)
• 07_Fehresthaa (6)
• 08_Abreviations
• 09_Introduction (15)
• 10_Sarfasl 1 (20)
• 11_Chapter1_Problem definition (21)
• 12_Sarfasl 2 (44)
• 13_Chapter2_literature Review_Sec1 (45)
• 14_Chapter2_literature Review_Sec2 (56)
• 15_Chapter2_literature Review_Sec3 (62)
• 16_Chapter2_literature Review_Sec4 (86)
• 17_Chapter2_literature Review_Sec5 (101)
• 18_Sarfasl 3 (119)
• 19_Chapter3_Business Processes in PBOs (120)
• 20_Sarfasl 4 (138)
• 21_Chapter4_Methodology_ P128 (142)
• 21_Chapter4_Methodology_Sec1 (139)
• 22_Sarfasl 5 (179)
• 23_Resources (180)
• 24_Sarfasl 6 (184)
• 25_Attachment (185)
• 25_Attachment_P174 (188)
• 26_Abstract_En (192)
• 27_First Page_En (193)