Loading...

An Optimization Model for Designing an Appointment-Making Procedure for Outpatients–Case Study: Milad Hospital Clinic

Mesgari, Sara | 2020

303 Viewed
  1. Type of Document: M.Sc. Thesis
  2. Language: Farsi
  3. Document No: 53406 (01)
  4. University: Sharif University of Technology
  5. Department: Industrial Engineering
  6. Advisor(s): Eshghi, Kourosh; Delavari, Vahid
  7. Abstract:
  8. Patient scheduling is one of the most important problems in healthcare optimization which has been in center of attention in various environments including outpatient clinics and operating rooms. Effective scheduling systems have the goal of matching the demand with capacity so that resources are better utilized and patient waiting times are minimized. Furthermore, patient scheduling can be merged with another problem in which the main goal is to find the optimal sequence of a given list of patients. Moreover, there are several sources of uncertainty such as patients’ unpunctuality, absence, and service time in this problem resulting in having a very complex problem. In this research, outpatient appointment scheduling problem is addressed as a two-stage stochastic optimization model by considering the aforementioned assumptions. The developed model has a large number of uncertain parameters and it can be solved by L-shape method and sample average approximation algorithm. The model is tested on a real case study in the outpatient department of Milad Hospital, Tehran. Analytical conclusions about optimal slot durations and the organization costs are derived. Another problem considered in this research is an optimization of system’s performance. Using queuing theory and its concepts such as waiting time, it is possible to assess the performance of a system, Therefore, the efficiency of the second model is tested on admissions of outpatient department which hopefully generated useful results and suggestions
  9. Keywords:
  10. Patient Scheduling ; Uncertainty ; Stochastic Programming ; Queuing Theory ; Simulation ; Sample Average Approxination Method ; Outpatient Appointment System ; Outpatient ; Sequencing ; Milad Hospital Clinic

 Digital Object List

 Bookmark

No TOC