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Outpatient appointment systems in healthcare: A review of optimization studies

Ahmadi Javid, A ; Sharif University of Technology | 2017

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  1. Type of Document: Article
  2. DOI: 10.1016/j.ejor.2016.06.064
  3. Publisher: Elsevier B.V , 2017
  4. Abstract:
  5. Outpatient appointment scheduling problems have recently gained increasing attention. This paper provides a comprehensive review of recent analytical and numerical optimization studies that present decision-support tools for designing and planning outpatient appointment systems (OASs). A structure for organizing the recent literature according to various criteria is provided, including a framework that classifies decisions at the strategic, tactical, and operational levels. The OAS literature is evaluated from four perspectives: problem settings, environmental factors, modeling approaches, and solution methods. In addition, research gaps and areas of opportunity for future research are discussed. © 2016
  6. Keywords:
  7. Appointment scheduling/sequencing ; Healthcare management ; Operations research ; Decision support systems ; Health care ; Optimization ; Stochastic models ; Stochastic systems ; Appointment scheduling ; Decision support tools ; Environmental factors ; Health-care managements ; Numerical optimizations ; Operational level ; Optimization studies ; Service operations management ; Scheduling
  8. Source: European Journal of Operational Research ; Volume 258, Issue 1 , 2017 , Pages 3-34 ; 03772217 (ISSN)
  9. URL: https://www.sciencedirect.com/science/article/pii/S0254058416309786