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Integration Operation Management for Outpatient Clinics Case Study: Milad Hospital

Moradi, Shahryar | 2020

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  1. Type of Document: M.Sc. Thesis
  2. Language: Farsi
  3. Document No: 53469 (01)
  4. University: Sharif University of Technology
  5. Department: Industrial Engineering
  6. Advisor(s): Eshghi, Kourosh; Delavari, Vahid
  7. Abstract:
  8. Outpatient clinics always encounter a huge deal of demand and due to the variety of the services they provide and the existence of uncertainties, operation management is such a difficult task. This issue has made problems related to this issue popular among scientists and researchers. In this research, we are going to address several popular problems related to outpatient appointment scheduling. Initially, an M/M/c/K queuing system is developed in order to obtain the optimum scheduling window for different sub clinics. Secondly, the real demand for each sub clinics will be estimated using data analysis techniques for each 24-hour period. Having the results of the previous section, we build a two-phase optimization model using stochastic programming to revise and manage to use of resources to have better capacity management for the outpatient clinic. In this section, the idea of sharing resources between sub clinics is the key to solve the problems. Finally, we develop a stochastic optimization model to find the optimum slot duration for each sub clinic during the shifts dynamically, with a novel idea. All the aforementioned developed methods will be employed on a real set of data obtained from the outpatient department of Milad hospital. The results will show potential improvements that can lead to increasing the revenue of the hospital and decreasing its costs
  9. Keywords:
  10. Milad Hospital Clinic ; Hospital Processes Management ; Time Window ; System Capacity Management ; Outpatient ; Slot Duration ; Mathematical Optimization

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